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MyWellSpan Customer Service

(866) 638-1842
Mon - Fri 8:00am to 4:30pm
Sat 8:00am to 12:00pm

TERMS AND CONDITIONS OF USE

This site, MyWellSpan Patient Portal, MyWellSpan Bedside and related services are provided subject to your agreement with the terms and conditions set forth below. Please read the following information carefully. Continued use of this site will indicate your agreement to be bound by the terms and conditions. If you do not agree to be bound by the terms and conditions, promptly exit this site. You/you and User/user are used interchangeably throughout this document to mean the My WellSpan account holder.

Terms and Conditions
MyWellSpan is never to be used in an emergent or any urgent situation. If you are experiencing a medical emergency, please call 911.

MyWellSpan is not guaranteed to be available. System and internet downtime may occur at any time. MyWellSpan users must be at least 18 years of age.

MyWellSpan accounts, and proxy relationships, are automatically disabled for the deceased. Medical records for deceased loved ones can be requested from the WellSpan Release of Information Department.

You are responsible for your own username and password and any information you print or download. If you share your username and password information with other people, they will have access to your personal health information. WellSpan Health and its subsidiaries is not responsible for any claim, losses, damages, remedies or penalties from users sharing their username and password with third parties and you release WellSpan Health and its subsidiaries from any and all claims, losses, damages, remedies or other penalties that may arise from any wrongful use or disclosure by third parties because of you sharing your username or password with any third party. Unauthorized account creation for someone other than yourself may lead to criminal prosecution as medical identity theft is punishable by law.

WellSpan Health and its subsidiaries are not responsible for copy written material (photos, logos, etc.) loaded by users.
MyWellSpan access may be revoked for any user at the discretion of WellSpan Health.

The terms and conditions may change from time to time. Your use of the site signifies your agreement to these terms and conditions.

Secure Messaging
While we will make every effort to review your message in a timely manner, we cannot review any messages received after the normal business hour of 5 P.M., on holidays, or during weekends. It may take up to two business days to answer a message sent through MyWellSpan. Secure messaging should not be used for questions requiring an urgent or immediate response.

The MyWellSpan secure messaging function is for routine health related questions with WellSpan practices where you already have a relationship. You understand that any information provided by WellSpan Health or its subsidiaries, employees, or providers through MyWellSpan should not be relied upon as medical advice. You understand that medical advice can only be given after a thorough examination by a healthcare professional. You may need to schedule a visit to your doctor's office. Your doctor's office will determine this and notify you to schedule an appointment as appropriate.

Like a telephone call to the office, secure messages will be directed first to, and viewable by, staff team members within your doctor's office. Staff from the office may also be responding to your secure message. Information provided by secure messaging will become part of your medical record. Messages should only pertain to the patient, or proxied patient, associated with the MyWellSpan account being accessed.

Proxy Access
You may request access to the MyWellSpan health information of your minor child age 17 and under, an adult for whom you act as caregiver, or another adult.

For child proxy requests, the parent/guardian must possess the legal right to access the child's medical information.
For adult caregiver requests, proper legal documentation or a signed Adult Proxy Agreement must be on file in order to approve the proxy request.

Proxy access for adolescent patients is guided by state and federal confidentiality laws and may include partial access for patients age 13-17.

If you have access to a patient's protected health information through MyWellSpan, you are responsible for maintaining the privacy of the information. You release WellSpan Health from all liability that may arise from granting you access to this information. Proxy access can be revoked by either the patient or the proxy (person with access to another patientís record) by contacting the patient's provider office. Revocation does not apply to information disclosed prior to the revocation.

WellSpan Health reserves the right to deny or revoke proxy access at any time for any reason.

MyWellSpan Bedside (For Hospital Inpatient Use)
Any WellSpan provided equipment, such as tablet computers, for use with MyWellSpan bedside is for patient use only and users must be at least 18 years of age. Provided equipment can be revoked at any time at the discretion of WellSpan Health.

User provided equipment for the use of MyWellSpan bedside is subject to the installation of additional security software intended to protect the WellSpan network. WellSpan is not responsible for any issues caused by the installation of this software.

Email Privacy and Cell Phone
MyWellSpan users may choose to be notified via email or SMS (Short Message Service) text when there is new medical information available to be viewed. This means that any person with access to a userís email account or cell phone messaging will be able to see this notification. Although no private medical information will be sent via email or SMS text, the notification that new medical information is available by accessing MyWellSpan may be information that a user would not want others to know. Thus, users should take this into account when providing an email address.

Website Links and Third Party Content
The health related information and resources available through this site do not replace the advice of your doctor on a current medical diagnosis or current treatment and is not medical advice. Always seek advice of your physician or other qualified health care provider before starting new treatment, modifying your current treatment or when you have questions regarding a medical condition or disease. The information provided by MyWellSpan is solely for information purposes.

MyWellSpan may offer links to related medical websites not managed by WellSpan. These website link(s) are for a patientís informational purposes only. WellSpan does not endorse and has not verified the accuracy of the information on these websites, and the patient should not rely on any of the information found on the websites for purposes of treatment or diagnosis.

Medical Case Management and Medical Claim Communication
Communications including letters related to medical service approval or denial, requests for additional information, and other communications from WellSpan Population Health Services, Third Party Administrator, may be delivered through this portal.

WellSpan Population Health Services does not guarantee payment of claims based upon the information contained on this website. Benefits are subject to all plan provisions, including but not limited to plan exclusions, which are listed in the Summary Plan Description.

Privacy and Security
Your privacy is of the utmost importance to us. Please review the WellSpan Privacy Policy for a thorough description of how we gather, use, and protect your personal information.

We want your personal information to remain as secure as possible. We use encryption practices to help ensure the integrity and privacy of the personal information you provide to us. As an added security precaution, all personal information is kept on servers with firewalls that meet or exceed industry standards to prevent intruders from gaining access.

Although we make every reasonable effort to protect personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information via the Internet and that hackers or thieves do find ways to thwart security systems.

Data Collected Online
Cookies: A cookie is a small text file containing information that a web site transfers to your computer. When a user successfully logs in with the Remember Me option checked, a cookie is issued. This provides you with the convenience of quick account access on your private computer while still providing an extra layer of security during public access.

When you visit the site, we may passively collect information that has no personal reference to or connection with you (impersonal information). By itself, this information does not identify you but still provides an extra layer of security. This may include the following: The browser application and version you used to come to the site, your computer's operating system and version, your Internet Protocol (IP) address (a number that identifies each sender or receiver of information that is sent in packets across the Internet).

Restrictions on Use and Ownership
All pages within this website and any material made available for download (collectively referred to as "the Site") are the property of WellSpan Health and/or its subsidiaries and affiliates. The content on the Site is provided for informational purposes only. The trademarks, copyrights, names, logos and service marks (collectively "trademarks") displayed on the Site are registered and/or protected trademarks of WellSpan Health and may not be distributed, modified, reproduced or used, in whole or in part, without the prior written consent of WellSpan Health. The content, documents, forms, photographs, images and illustrations, podcasts, videos, audio, blogs and user comments on this site are the property of WellSpan Health or their respective owners. Any reproduction or redistribution of this material beyond personal use is prohibited without express written consent of WellSpan Health. WellSpan Health hereby grants you a nonexclusive license to use the Site solely for your personal, non-commercial use and not to use the Site to obtain materials or data for any other purpose. As a condition of your use of this Site, you warrant to WellSpan Health that you will not use the Site for any purpose that is unlawful or prohibited by these terms and conditions. If you breach any of these terms and conditions, your authorization to use this Site automatically terminates. Any rights not expressly granted by these terms and conditions or any applicable end user license agreements are reserved by WellSpan Health.

Threats, attempts, or actions to modify this system, deny access to the system, and gain unauthorized access to data, breach system security or otherwise damage the system or data contained within is strictly prohibited. These actions may result in criminal, civil, or administrative penalties resulting from violations of State or Federal Laws including, but not limited to, 18 U.S.C. 1030 (Fraud and Related Activity in Connection with Computers) and 18 U.S.C. 2701 (Unlawful Access to Stored Communications).